JanelTrip Help & Legal

Policy Center

Review important policies related to privacy, cancellations, refunds and platform terms.

Terms & Conditions

Last updated: May 2026

By using JanelTrip, you agree to these terms.

Platform Role

JanelTrip acts as a platform connecting guests and property hosts.

User Responsibilities

Users agree to:

  • Provide accurate information
  • Use the platform legally
  • Respect hosts and guests
  • Avoid fraudulent activity

Host Responsibilities

Hosts must:

  • Provide accurate listings
  • Maintain property standards
  • Honour confirmed bookings

Booking Rules

Bookings are subject to:

  • Availability
  • Payment confirmation
  • Property-specific policies

Payments

Payments are processed through secure third-party gateways.

Prohibited Activities

Users may not:

  • Abuse the platform
  • Post false information
  • Attempt unauthorized access
  • Use the platform for illegal activities

Limitation of Liability

JanelTrip is not responsible for:

  • Property disputes
  • User misconduct
  • Third-party service interruptions

Account Suspension

Accounts violating policies may be suspended or removed.

Changes to Terms

JanelTrip may update these terms at any time.

Contact

[email protected]
https://janeltrip.com